Frequently Asked Questions
Everything you need to know about our premium crafting supplies and home decor materials.
What is the quality of your wool felt?
Benzie Design offers high-quality wool blend and 100% pure wool felt. Our wool blend felt is a mixture of 20-35% wool with rayon, making it durable, soft, and resistant to pilling.
How long will it take for my order to ship?
We typically process and ship orders within 1-3 business days. During peak holiday seasons or major sales, processing may take up to 5 business days.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by country and are calculated at checkout based on the weight of your package.
Can I return or exchange my items?
We accept returns on unopened and unused items within 30 days of purchase. Please note that custom-cut items, such as specific yardage of felt or fabric, are final sale.
Are the colors on my screen accurate to the physical product?
We strive to represent colors as accurately as possible; however, monitor settings vary. We recommend purchasing one of our color swatches or palettes if a precise color match is required for your project.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.